LOCHINVAR 100173088 Ribbon Cable 28 inches

Complete process failure. I am fine with with the fact that mistakes happen and wrong parts get sent out. But the spent process when this happens is for the customer to send a picture of the product and packaging to a email and wait for a replay. I followed the process and sent the email as required. I didn’t hear anything back for three days. I call customer support back and they looked up my email (confirmed they had it) and proceeded to tell me they will look into it. Mean while this prat was needed three days ago to get my system back up and running. This is a complete process failure from this company. It should have been as simple as getting at return label and the correct part sent out the same day.