Voomi Supply Return Policies

Simple 30 Day Returns

We want you to be completely satisfied with your order. We have a simple returns process you may follow within 30 days of your order.  

  1. Just fill out the online Return Request form.
  2. Allow 24 hours for processing.
  3. We will provide a prepaid UPS label.
  4. Securely pack the item(s) in the original product packaging. Include all received parts, accessories and paperwork.                       
  5. Affix the label and drop off within 5 days of receipt.

All returned items are thoroughly inspected, and any item(s) returned in a condition deemed as no longer sellable will not be refunded. 

Note: Returned item(s) must be shipped back in the original packaging or similar packaging that will prevent item(s) from damage while in transport. 

Return Shipping

If you need to return your product due to ordering the wrong item(s) or you are no longer requiring the product(s), you are responsible for the return shipping cost. Upon requesting your return, our support team will provide a prepaid UPS return shipping label, and we will deduct $12.95 from the amount of the refund to cover the cost of return shipping. If we shipped you the wrong item(s) or the items were defective or damaged in shipping, you may qualify for free return shipping. This will be noted in the RMA email you receive from us.

100% Fit Guarantee

We are happy to offer a no-cost return option for any part on our site which has the ’100% Fit Guarantee’ icon listed. In order to quality for this, the following must be true:

  • The product detail page for the part ordered contained the Fit Guarantee at the time of order; and
  • Your unit’s model number must match one of the model numbers listed on the product detail page under the ‘Related Parts and Models’ section

If you need to return a product that meets the above criteria, simply complete the Return Request Form and note that the product is eligible for the 100% fit guarantee. Please also include in your request the specific model listed from the product page for which the part did not fit. All returns under the 100% Fit Guarantee must be requested within 5 days of product receipt. Please note that we may request a photo of the unit’s model / serial number prior to authorizing the RMA number.  Once we receive the product, we will issue you a full refund for your original purchase amount. 

Refunds and Restocking Fees

We do not reimburse the cost of return shipping unless the product was damaged or defective (please see the Return Shipping section for details). All refunds will be issued once the item has been received and inspected at our warehouse. Refunds will only be issued for items in new, unused condition. Please allow 7-10 business days from the time we receive your item for your refund to show on your original form of payment. If your item is sent to the incorrect address, you will be responsible for the cost of the forwarding fees.

Returns are subject to a restocking fee in the event it is not a result of a defective or damaged item or covered under the 100% Fit Guarantee. Items may be returned within 30 days of order date and are subject to a 20% restocking fee. We cannot accept returns after 30 days.  Shipping costs are non-refundable.

Shipments that are returned to sender due to refused deliveries, incorrect delivery addresses, or any other reason causing the shipment to be undeliverable will be handled as a return, and you will be responsible for the cost of the forwarding fees.

If a product is damaged on the return, Voomi Supply is unable to provide a refund for the item, and you must file a claim with the carrier as the shipper. Please ensure the return is carefully packaged as carriers will decline claims if the packaging is insufficient. Using additional packing material such as bubble wrap, packing peanuts, newspaper, etc. will ensure the return reaches us as safely as possible. Voomi Supply reserves the right to deny returns where the packaging is found to be insufficient.


For all returns, we recommend retaining a copy of the return shipment’s tracking information from the carrier. This information will be required should you need to file a claim with the carrier for lost or damaged items.


All parts are covered under their original manufacturer’s warranties. If you require assistance in making a warranty claim, please reach out to us and we will do our best to assist you.

Cancellations Requests

We have a 30 minute cancellation window that starts as soon as an order is placed. During that time you can request to cancel your order and, in most cases, we can. Because we require our warehouses to ship all orders that they receive within a certain amount of time we can’t cancel any orders after 30 minutes have passed. To cancel your order within 30 minutes of placing it, click on the "view your order" button in your order confirmation e-mail.  This will take you to the order confirmation page where you will be able to make changes to your order and click "cancel".  Additionally, if you have an account, log in using your Voomi Supply login and then navigate to Order History. There you will see your orders and the option to cancel them.

Non-returnable Items

Some items are non-returnable.  These include special-order items, any orders shipped by LTL or 'Freight' carrier, electronics and circuit boards, light bulbs, tools, electric duct heaters, or any other item marked as 'Final Sale' on the product page. All items are still eligible for the original manufacturer’s warranty. If you need assistance with a non-returnable item, please contact us and we will do our best to assist.

Damaged Package

If a damaged UPS or Fed Ex package is left at your door, please complete the Return Request form. immediately. If you are present for the delivery and notice the package is damaged, please refuse the delivery and then contact us. All return requests due to damaged packages must be received or requested within 24 hours of package delivery. We will do our best to get you a replacement as soon as possible. You can either opt to place another order for which we will take payment and issue you a full credit when we receive and process your original package; OR you may opt to wait for us to receive the damaged package and issue you a new item without requiring temporary payment. In the event of a damaged package request, we may ask you for photographs of the unopened package or its contents. All package contents must be in new, unused condition. You will not be responsible for shipping costs of the replacement product(s).

If your freight shipment arrives with obvious damage, please refuse the delivery by doing the following:
1.  Note all damage on the delivery receipt - please be as specific as possible to assist us in processing the damage claim with the carrier
2.  Accept delivery of all undamaged items in the shipment and sign the delivery receipt noting the damaged item(s)
3.  Refuse delivery of the damaged item(s). Disclaimer: The items must be refused to submit a claim. Once the delivery receipt has been signed, you are responsible for all damage not noted on the receipt and will have to file all claims with the carrier directly. Freight claims can take up to 30-60 days to resolve.
4.  Contact us within 24 hours of the delivery attempt
5.  Please allow 1-2 business days for us to submit the claim on your behalf with the carrier. Once the claim has been submitted for the refused shipment, we will confirm next steps.  

Defective Product

If you believe you received defective item(s), you must complete the Return Request form within 5 days of receiving your product. For certain products we require documentation from a licensed HVAC professional confirming proper installation and diagnosis of the defective item(s) including photographs of the defective item(s). We will do our best to get you a replacement as soon as possible. You can either opt to place another order for which we will take payment and issue you a full credit when we receive and process your original item(s); OR you may opt to wait for us to receive the defective product(s) and issue you a new item without requiring temporary payment. All package contents must be in original, unused condition. You will not be responsible for shipping costs of the replacement product(s).

Received incorrect product

If we sent you the wrong item(s), sorry about that! Please complete the Return Request form within 5 days of receiving your product. We will do our best to get you a replacement as soon as possible. You can either opt to place another order for which we will take payment and issue you a full credit when we receive and process your original item(s); OR you may opt to wait for us to receive the incorrect product(s) and issue you a replacement item without requiring temporary payment. All package contents must be in original, unused condition. You will not be responsible for shipping costs of the replacement product(s). Please note that this policy only applies to receiving a different part than what was in your order; all other scenarios will adhere to the respective policies on this page.

Lost or Stolen Package

If you suspect that an item shown as 'delivered' based on its tracking number was not received or may have been stolen, please notify us immediately.  We will work with the carrier to put in a claim for the product.  However, we cannot offer any refunds or exchanges on lost or stolen items.  If the carrier provides a refund, we will provide it back to you.  Note that this process can take 30-45 days to resolve.  In the meantime, if you require a replacement product, we would be happy to place a new order for you, just reach out to us.

Warranty Replacement

At Voomi Supply, all of our products are covered by the original manufacturer’s warranty. If notified within the first 30 days of purchase, we’ll coordinate the process to receive the defective product and work with you to send a replacement product. After the first 30 days, please email us at support@voomisupply.com, and we’ll help you process the manufacturer warranty.  All warranties are different, but our team of experts is there to help you every step of the way from identifying the warranty terms and conditions to processing your claim. We can only process warranty claims from verified Voomi Supply purchases. For warranty replacements outside of the first 30 days, we do not provide return shipping for the defective product.

Please note that a licensed contractor/technician’s receipt confirming installation and inspection of the defective item is required to process all warranty and replacement claims. The licensed technician’s contact information should be provided and verifiable. Without a receipt of confirmation or other related documentation from a licensed HVAC professional, we will be unable to process the warranty claim.

Unless otherwise noted, all of our products are intended to be installed and serviced by licensed HVAC technicians. If you have a specific question regarding our warranty policy, please fill out this form with all necessary information Warranty Request