Voomi Supply Shipping Policies
Parcel Shipments (UPS, FedEx, USPS)
Standard parcel shipments for use with items that are not oversized or under 50 pounds.
We fulfill orders Monday - Friday (8:30 AM EST - 5:30 PM EST) from our locations across the United States. Small parcel orders received before 2PM EST that are in stock and purchased with expedited services will ship the same day. All other small parcel orders received after 2 PM EST will ship within 1-2 business days. Small parcel shipments ship via UPS, FedEx, or USPS. You will receive a shipment notification once the carrier has scanned your package and your item is on it's way to you.
We do our best to keep inventory status current, but we may, at times, be unable to fulfill your order due to having no stock for your item(s). If this occurs, a member of our customer service team will contact you with your options and let you know when we expect the item(s) to be back in-stock.
Please note that the below transit times are estimates, and Voomi Supply is not responsible for any transit delays resulting from the carrier, weather, or circumstances beyond our control.
Ground: 3-5 business days
Second Day Air: 2 business days when order is received before 2:00PM EST (not including weekends and holidays). Orders placed Friday after 2:00 PM will not ship until Monday.
Next Day Air: 1 business day when order is received before 2:00PM EST (not including weekends and holidays). Orders placed Friday after 2:00 PM will not ship until Monday.
We currently ship to the lower 48 U.S. states. Shipping is not currently available to Alaska, Hawaii or international destinations. Delivery Addresses We only ship to verified commercial and residential addresses, and we are unable to ship to P. O. boxes. Please ensure your shipping address is accurate at checkout as we are not responsible for shipments sent to incorrect addresses due to information entry. Return shipping costs and standard return policy terms will apply to any orders in which the shipping carrier is unable to successfully complete a delivery or locate the destination. Orders with Multiple Items or Quantities For orders of multiple items or quantities, there may be additional handling time prior to shipping if we have to assemble your order from multiple warehouses. In these cases, a member of our support team will contact you shortly after you place your order with an estimated ship date. If you would like to expedite the handling process and ship your order in multiple shipments, we may charge an additional shipping fee.
If your shipment arrives and was damaged in transit with the carrier (UPS, FedEx, or USPS), please fill out the Return Request Form within 48 hours of your shipment being delivered. We will submit a claim on your behalf with the carrier and inform you regarding next steps. When contacting us, please provide as much detail as possible on the damage sustained to the packaging and item(s) including pictures of the damage. If you are unable to provide the requested information, our customer service team may be unable to assist with your request.
Voomi Supply is not responsible for shipments that are damaged due to weather or other environmental hazards. All claims due to weather must be submitted directly with the carrier.
If you suspect that an item shown as 'delivered' based on its tracking number was not received or may have been stolen, please notify us within 48 hours of the delivery. We will work with the carrier on your behalf to put in a claim for the product, however, we cannot offer any refunds or exchanges on lost or stolen items. If the carrier provides a refund, we will provide it back to you. Note that this process can take 30-45 days to resolve. In the meantime, if you require a replacement product, we would be happy to place a new order for you, just reach out to us.
We do not offer products like refrigerant or the like that are considered hazardous materials. Please contact your local service provider or technician should you require these products.
In the event that the item ordered is discontinued or out of stock, we may provide a direct replacement for the item ordered. Please note that the item provided will be an exact replacement for the item ordered and function as intended. A customer service representative may or may not reach out to you to confirm the substitution.
Freight Shipments (LTL)
In the event that your item(s) is/are too large or heavy to ship via standard small parcel services, we may ship your order via a common carrier or freight carrier (also known as an “LTL” shipment). This will be reflected in the shipping cost at checkout or on the product page.
Standard freight orders will ship within 3-5 business days. After that, transit times to your destination can range from an additional 3-7 business days. If you require your order by a certain date, please contact us and we will do our best to accommodate and provide an accurate delivery date estimate. Note that priority freight shipments may require an additional fee.
Most freight shipments are packaged on wooden pallets and arrive on the back of a truck without a hydraulic lift gate. You are responsible for removing your shipment from the back of the truck and lowering it to the ground. If your delivery location has a loading dock, a lift gate service is not required. If you do not have a loading dock available at your delivery location and you anticipate being unable to remove your shipment from the back of the truck, you must add ‘lift gate service’ at the time of order. If you are unable to remove your shipment from the back of the truck and a second delivery attempt is required, you will be subject to a liftgate charge and additional delivery fees.
You are able to add appointment service to your freight delivery at the time of order. With appointment service, the freight carrier will contact you at least 24 hours prior to delivery to schedule a delivery window (please note carriers require at least a 4 hour delivery window). If you do not add appointment service to your order, the carrier may not contact you prior to delivery. Please note that you must be present at the time of delivery to receive and inspect your shipment.
You must be present at the time of delivery for a freight shipment. When the shipment arrives, be sure to thoroughly inspect your item(s) for any signs of damage in the presence of the delivery driver and make note of any findings on the delivery receipt. Please be sure to note items such as blemishes, creases, folds, tears, and dents in the packaging. Once you sign the delivery receipt, you are accepting ownership of the item(s) in its present condition.
If the shipment is damaged, it is imperative that you refuse the shipment and refer to our damaged shipments policy.
We do our best to securely package all freight shipments, but if your freight shipment arrives with obvious damage, please refuse the delivery by doing the following:
1. Note all damage on the delivery receipt - please be as specific as possible to assist us in processing the damage claim with the carrier
2. Accept delivery of all undamaged items in the shipment and sign the delivery receipt noting the damaged item(s)
3. Refuse delivery of the damaged item(s). Disclaimer: The items must be refused to submit a claim. Once the delivery receipt has been signed, you are responsible for all damage not noted on the receipt and will have to file all claims with the carrier directly. Freight claims can take up to 30-60 days to resolve.
4. Contact us within 24 hours of the delivery attempt
5. Please allow 1-2 business days for us to submit the claim on your behalf with the carrier. Once the claim has been submitted for the refused shipment, we will send the replacement item(s).